FAQs

Most Frequent Asked Questions and Answers

We’ll begin work on it as soon as possible, wasting no time at all. Our aim has always revolved around getting your product delivered within the shortest time frame possible, avoiding unnecessary delay at all costs.

A vast majority of our clients belong to the restaurant/food and catering industry. Health and safety concerns regarding foods and custom printed boxes is a factor that isn’t only important to clients but to us as well. For this reason, we recommend that clients establish a non-direct contact relationship when food is put inside our custom printed boxes. Edible items can be placed in separate packaging and then put into the custom printed.

Good customer service and relations has always been a part of our customer dealing demeanor. Depending on the type and quantity of your product in question, we’ll make sure you not only get a discount but a product that goes above and beyond all of your expectations. Just let us know what you need and when you need and leave the rest to us. We are sure to give you an offer that you simply can’t deny.

Yes, that’s exactly how we work. Custom printed boxes are created keeping your likes and dislikes in mind. Be precise with your measurements, colors and designs and email us a template or sample of what exactly you’re in search of. And that’s it! Leave it to us to produce your product using the most advanced and innovative technology today.

We offer templates for a vast array of styles, sizes and designs involved. The whole purpose of templates is to allow clients to get an exclusive feel as to what their final product will look like when actually printed and produced. And the best thing about templates is that in case the customer isn’t satisfied, they’re more than welcome to recommend any changes or introduce innovations for that particular size of custom designed box in question.

Other than custom designed boxes, we are also renowned specialists when it comes to custom designed packaging of all sorts. We welcome you to come and witness our samples on display on our website to help you get a feel of what our offerings are like. From catering and jewelry to arts and crafts, wedding favors and more, custom packaging is something brands are always on the lookout for. Choose your pick from some of the most exclusive, enticing and innovative packaging design selections on offer today.

To help ensure we stay true to our policy of regulating and maintaining quality control to the absolute best of our abilities, we do possess a minimum order quantity policy for all of our clients. This holds true for both local and international buyers, giving us the ability to provide you with even better product and service with full guarantee of customer satisfaction. Our aim has always revolved around keeping your interests and needs as top priority and that’s exactly what we strive to achieve with every order and delivery involved.

There’s nothing better than getting a tangible feel of our custom designed boxes. This is the main reason why we adore sending clients free samples of our work. If you wish to receive a free sample, simply subscribe by filling up our online form and a special delivery will soon be on your way.

Any non-photographic content (including graphics and text) should be uploaded as vector-based files to ensure lines are crisp and clear. Logos usually need to be separated from the background, resized, or otherwise manipulated. Vector images offer the most versatility for these purposes. Supported formats currently include .jpg, .png and pdf.

For optimal results, format logos and graphics to at least 300 dpi (dots per inch), with transparent backgrounds. This gives good, crisp graphics. Images taken from the internet won’t work as they are generally 72 dpi.

  • We suggest that the text should be no smaller than 10 points. Regardless of how the text looks on screen, fonts smaller than 10 points don’t print well on corrugate.
  • Use bold weights and colors for text. This is especially true if you are using italics or script fonts.
  • All fonts should be embedded in the file.
  • When using strokes or lines, make sure they’re no thinner than 1 point.
  • Maintain Symmetry in your packaging design. A subtle, yet critical design consideration, symmetry registers in the mind subconsciously. Design elements that aren’t displayed in a symmetrical fashion can look out of balance and detract from the final product.
  • Zoom in on critical panels (Front, Back, Left, Right, Top and Bottom). Don’t be afraid to magnify these crucial areas in your artwork to make sure things are where you intend them to be.
  • For best results, ensure fonts are embedded in your final designs.
  • Watch for typos and spelling.
  • Less is more. The most elegant, appealing custom box designs are usually quite minimalist.
  • Keep pictures and graphics to a minimum. They should demonstrate what the product is or does in a very clear manner.
  • Finally, get feedback from colleagues — they can be your best critics, and can give your ideas you had not even thought of.
  • A “bleed” is needed when ink will be printed to the edge of a box. Because boxes can shift up to 1/32″ when cutting, you need to extend the ink 1/8″ past the perimeter of the box. This will guard against a white line being unintentionally added to your printed box. Remember that registration isn’t 100% exact to the die line. It becomes more problematic across cut/score lines and any art that attempts to match exactly over folded panels or flaps. Because of the manufactured tolerance, take caution in trying to match art exactly over folded panels or flaps.
  • Leave at least 1/4″ between graphics/pictures/text and the folds or edges of panels. Avoid having the graphics become part of the panel fold, or cut off at the edge of the box. Remember, the paper can move up to 1/32″ as it’s being cut into a box after printing.

Although you can upload artwork saved as either CMYK or RGB, we recommend converting your images into CMYK before uploading to Hotspot Printing. This is four color process printing or full color print. Using CMYK images will allow you to soft proof your images on screen, giving you a more accurate color representation. If you upload artwork as RGB, your artwork may appear duller or desaturated when printed.

A good rule of thumb is anything dealing with the web should always be in RGB (Red, Green, Blue) and printed material should be in CYMK (Cyan, Magenta, Yellow, blacK).  Print production usually requires the four-color process CMYK in high resolution of at least 300 dpi.

Our digital printing is done using CYMK, so if you upload your images in RGB we will automatically convert them to CYMK. This automatic conversion process can sometimes result in faded, dull or inaccurate color representation in the final printed project.
For the best printed color results, we strongly suggest converting your file format from RGB to CYMK before uploading. You can then adjust the colors after your conversion to appear more accurately to your intended result. Software programs, such as Adobe Photoshop, Adobe Illustrator and Adobe Acrobat have features to better represent CMYK colors on computer monitors. If you have one of these software programs installed on your computer, that should help you convert and preview the artwork.

To convert your image from RGB to CYMK:
Photoshop: open image > image > mode > CYMK color
Illustrator: open image > edit > edit colors > convert to CYMK
Acrobat Pro: open image > tools > print production > convert colors

To scan properly, UPC barcodes need to be at least 2.2 inches wide. We recommend that barcodes be at least .5 inches tall for the best results. Barcode image files should be at least 300 dpi or uploaded as .ai, .eps, or .pdf files.

All sides of the box are fully customizable — front, back, top, bottom, outside and inside. The inside can be printed for an additional charge. You can customize the outside only. You can customize both the outside and inside (even the flaps that tuck away or reside inside the folded box). You cannot customize the inside only.

Yes, but there is an additional charge for printing on the inside of the box.

Most folding carton boxes are made from 18pt – 24pt SBS paperboard.

While they are superb choices for display and internal packaging of smaller items, they do not have the rigidity that is necessary to protect your items during shipping. We recommend placing them into a sturdy corrugated external box to protect your contents during shipping.

Yes indeed. You will need to call us for a quote before you place your order.

Resolution should be set to 300 dpi.

Pictures and graphics pulled from the internet are often low resolution, typically 72 dpi or 96 dpi. Avoid these graphics, as they will appear pixilated and blocky when printed.

Also note that you should save all photos in CMYK mode, not RGB mode when possible. Images saved in RGB mode may not print properly. If you are unable to save your image in CYMK mode, please let us know.

Fold up Boxes, Gable Boxes, Pillow Packs, Tuck Boxes, Golf Sleeves = 7-9 business days

Well, since you are here, we would suggest you use our online estimate request form. Otherwise, the best way to ensure that we get all the information necessary to do an accurate quote, give us a call and talk with one of our client service representatives.

Generally speaking, we typically turnaround projects in 5 to 9 working days from receipt of final approval. We also realize there are times when you need us to step it up and deliver your projects sooner. We will do our best to honor your requests for quicker delivery if it is in our power to do so. It is always best to check with us early on in the development of a project so that we may help complete your project on time and on budget.

In printing terms, a proof is a one-off copy of your document after all modifications and printing setup processes have been completed. It is your last and best opportunity to make sure that the print job comes out the way you want. By carefully inspecting the proof, you can help us assure an accurate, flawless delivery of your print job on the first run.

Not typically. Because white is the default color of paper, it is simply recognized as the absence of any ink. However, when using colored paper, white ink may be used if any text or graphic requires it.

PDF (Portable Document Format) is the most common and preferred file format for submitting digital documents. With the installation of a PDF print driver on your computer, virtually any program can generate a PDF file suitable for printing. Both commercial and free PDF print drivers are available online for download from different sources.

The Pantone Matching System (PMS) is a color reproduction standard in which colors all across the spectrum are each identified by a unique, independent number. The use of PMS allows us to precisely match colors and maintain color consistency throughout the printing process.

Good question! We are a full service shop and offer a wide range of products and services. To see a full listing and description of what we can offer you, checkout the Products & Services pages of our website.

In short, printers and monitors produce colors in different ways.

Monitors use the RGB (red, green, blue) color model, which usually supports a wider spectrum of colors. Printers use the CMYK (cyan, magenta, yellow, black) color model, which can reproduce most—but not all—of the colors in the RGB color model. Depending on the equipment used, CMYK generally matches 85–90% of the colors in the RGB model.

When a color is selected from the RGB model that is out of the range of the CMYK model, the application chooses what it thinks is the closest color that will match. Programs like Adobe Photoshop will allow you to choose which color will be replaced. Others may not.

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